Technology is changing the world, whether we like it or not. Tech Trust had recently conducted a study and found that about 59% of the charities in the UK do not have a digital strategy in place. Most of these lack investment in training and tools needed for implementation. There are many benefits of digital technology for the charity sector. Some non-profit organizations have realized these benefits and have embraced digital technology head-on. Moreover, the use of digital technology in the charity sector is only likely to increase. This post looks at how digital technology is impacting the charity sector.


Tackles Homelessness

Charities have started to invest in contactless payment technology. It is changing society to become cashless which has also affected donations. Sue Ryder and Cancer Research have integrated cashless options. While on the other hand, NSPCC and Macmillan are using technology for street-based fundraising.

Homeless charities use contactless technology to offer help to those affected by a decline in cash donations. New organizations are solely using such technology. TAP London is a non-profit that uses contactless payments for the improvement of the lives of homeless people. Sadiq Khan, the Pakistani-origin mayor of London has even launched a campaign in partnership with TAP London to allow donations for 22 charities using cashless donation points.



Technology has led to the development of Uber and Grab which have made ride-hailing extremely easy throughout the world. No matter if you are in Karachi, Pakistan or Stockholm, Sweden, you can book a ride using the Uber app. Similarly, charities have started to use GPS-based technology to collect and deliver donation items such as furniture, school supplies, books, and other items. Salvation Army Houston is at the forefront of bringing about this massive change. It is using GPS-based technology to collect and deliver donations to the less fortunate.


Streamline Operations

Digital technology is helping improve and streamline processes within charities. It is being done in the form of apps that are used by volunteers and employees to simplify and speed up administrative tasks and for providing support to the ones in need.

“Steps” is an app developed by Age UK which has been designed to support the staff as they converse with the elderly. The app allows them to take comprehensive notes. It helps create shareable action plans based on the conversations. Monotonous and time-consuming tasks/ processes are now being streamlined through the app to ensure that the staff can focus on more urgent tasks.



Blockchain technology is revolutionizing just about every industry that it comes into contact with. It has changed the way the art world works and is bringing a change in the charity sector.

Blockchain is used to decentralize electronic database transactions by storing data across a peer-to-peer network rather than a central database that is managed by a third party. It has led to the use of digital currencies which creates greater transparency for charities. It allows them to keep track of payments from the beneficiary to the donor.